Orqent Labs
Orqent LabsTalk to us

Capability

Managed Support & AMC across India

Ongoing ownership of systems we or others built, monitoring, patching, fixes and a response time in writing.

Industries
30
Stack options
6
Typical first release
6 weeks
Start a conversationSee pricing

What managed support & amc means when we build it

We take over systems other vendors built, after an audit. Inheriting an undocumented codebase blind is how support contracts turn adversarial in month two.

Every engagement opens with a measurement: the cycle time, the cost per transaction, or the error rate we are being asked to move.

Built by engineers who ship production systems, not by a practice that subcontracts the build. Six weeks to something running in production, not six quarters to a strategy document.

What is included

  • Written response and resolution targets by severity
  • Monitoring with alerts that reach a person, not a dashboard nobody watches
  • Security patching and dependency upgrades on a schedule
  • Bug fixes within scope, with enhancements quoted separately
  • A monthly enhancement allowance so small changes are not projects
  • Documented runbooks, updated as the system changes

Who this is for

We usually work with IT managers, operations heads, business owners and CIOs, the people who own the outcome rather than the tooling decision.

Managed Support & AMC by industry

Each sector changes the constraints, regulation, systems of record, and what a wrong answer costs.

Managed Support & AMC, stack options

We pick per workload. Each page states the honest trade-off.

Questions we get asked

What is covered versus extra?

Fixes to agreed functionality, monitoring, patching and the monthly enhancement allowance are covered. New features and scope changes are quoted separately, and the boundary is written down rather than argued later.

Will you support a system you did not build?

Yes, after a code and infrastructure audit. Occasionally the audit changes the recommendation, and we would rather say that up front.

Do you offer 24x7?

Where the system genuinely warrants it. For most business applications, extended business hours with a defined escalation path costs far less and serves just as well.

Considering managed support & amc?

Tell us the workflow and the constraint. We will tell you honestly whether it is worth building.

Talk to an engineerWhatsApp us

Or email bd@dtrasglobal.com · call +91 74118 77878