Logistics & Supply Chain

Managed Support & AMC for Logistics & Supply Chain

Managed Support & AMC for logistics & supply chain, built around the constraint that defines the sector: your data depends on partners whose systems you do not control.

Regulations in scope
4
Systems we integrate
5
Typical first release
6 weeks

What changes when it is logistics & supply chain

The enhancement allowance exists so a small change is a conversation rather than a quote. Everything larger gets estimated and agreed before work starts.

In logistics & supply chain, your data depends on partners whose systems you do not control. That single fact reshapes how managed support & amc has to be built here, the guardrails, the approval points and the evidence trail are design inputs rather than things bolted on before go-live.

The workload we are most often asked to take on first is route and load planning, usually integrated against carrier portals. We build the smallest thing that proves the case, put it in front of real users, and expand only what earns its keep.

Built by engineers who ship production systems, not by a practice that subcontracts the build. Six weeks to something running in production, not six quarters to a strategy document.

The sector constraints we design around

Defining constraint
your data depends on partners whose systems you do not control
Regulations in scope
e-way bill compliance · customs documentation · GST requirements · transport regulations
Systems of record
TMS · WMS · ERP · carrier portals · customs platforms
Where we usually start
shipping document processing

Managed Support & AMC workloads in logistics & supply chain

  • shipping document processing
  • proof-of-delivery capture
  • exception and delay handling
  • freight invoice audit
  • route and load planning

What is included

  • Written response and resolution targets by severity
  • Monitoring with alerts that reach a person, not a dashboard nobody watches
  • Security patching and dependency upgrades on a schedule
  • Bug fixes within scope, with enhancements quoted separately
  • A monthly enhancement allowance so small changes are not projects
  • Documented runbooks, updated as the system changes

Questions from this sector

Our partners send data in every format imaginable.

That is the normal starting condition and exactly what document intelligence handles, email, PDF, EDI, scanned paper, all normalised into one structure.

Can it predict delays?

Yes, where there is enough history. The usable output is a reliable exception alert with enough lead time to act, not a precise arrival time.

What is covered versus extra?

Fixes to agreed functionality, monitoring, patching and the monthly enhancement allowance are covered. New features and scope changes are quoted separately, and the boundary is written down rather than argued later.

Will you support a system you did not build?

Yes, after a code and infrastructure audit. Occasionally the audit changes the recommendation, and we would rather say that up front.

Do you offer 24x7?

Where the system genuinely warrants it. For most business applications, extended business hours with a defined escalation path costs far less and serves just as well.

Managed Support & AMC for logistics & supply chain, worth a conversation?

Tell us the workload and the regulation it sits under. We will tell you what is realistic.

Or email bd@dtrasglobal.com · call +91 74118 77878