Recruitment & HR Tech

Managed Support & AMC for Recruitment & HR Tech

Managed Support & AMC for recruitment & hr tech, built around the constraint that defines the sector: any screening automation must be tested for bias and be explainable to a rejected candidate.

Regulations in scope
4
Systems we integrate
4
Typical first release
6 weeks

What changes when it is recruitment & hr tech

We take over systems other vendors built, after an audit. Inheriting an undocumented codebase blind is how support contracts turn adversarial in month two.

In recruitment & hr tech, any screening automation must be tested for bias and be explainable to a rejected candidate. That single fact reshapes how managed support & amc has to be built here, the guardrails, the approval points and the evidence trail are design inputs rather than things bolted on before go-live.

The workload we are most often asked to take on first is interview scheduling, usually integrated against background verification services. Integration comes before intelligence. A model that cannot reach your systems of record is a demo with good manners.

Built by engineers who ship production systems, not by a practice that subcontracts the build. You own the code, the models where they are open-weight, and the documentation to run it without us.

The sector constraints we design around

Defining constraint
any screening automation must be tested for bias and be explainable to a rejected candidate
Regulations in scope
labour laws · DPDP Act 2023 · equal opportunity obligations · EU AI Act high-risk classification for hiring
Systems of record
ATS · HRMS · assessment platforms · background verification services
Where we usually start
CV parsing and structured screening

Managed Support & AMC workloads in recruitment & hr tech

  • CV parsing and structured screening
  • interview scheduling
  • candidate communication
  • job description drafting
  • interview note summarisation

What is included

  • Written response and resolution targets by severity
  • Monitoring with alerts that reach a person, not a dashboard nobody watches
  • Security patching and dependency upgrades on a schedule
  • Bug fixes within scope, with enhancements quoted separately
  • A monthly enhancement allowance so small changes are not projects
  • Documented runbooks, updated as the system changes

Questions from this sector

Is AI screening legal?

In India, with care; under the EU AI Act hiring is classified high-risk with specific obligations. Either way, bias testing, explainability and human review of rejections are the baseline we build to.

How do you prevent bias?

Testing outcomes across demographic groups, excluding proxy features, and keeping a human decision on every rejection. We report the test results rather than asserting fairness.

What is covered versus extra?

Fixes to agreed functionality, monitoring, patching and the monthly enhancement allowance are covered. New features and scope changes are quoted separately, and the boundary is written down rather than argued later.

Will you support a system you did not build?

Yes, after a code and infrastructure audit. Occasionally the audit changes the recommendation, and we would rather say that up front.

Do you offer 24x7?

Where the system genuinely warrants it. For most business applications, extended business hours with a defined escalation path costs far less and serves just as well.

Managed Support & AMC for recruitment & hr tech, worth a conversation?

Tell us the workload and the regulation it sits under. We will tell you what is realistic.

Or email bd@dtrasglobal.com · call +91 74118 77878