RPA & Screen Automation for Government & Public Sector

Orqent Labs builds RPA for the systems that will never get an API, and recommends against it everywhere else.

In government & public sector, procurement, data sovereignty and accessibility obligations shape the architecture before anything else. That single fact reshapes how rpa & screen automation has to be built here, the guardrails, the approval points and the evidence trail are design inputs rather than things bolted on before go-live.

The workload we are most often asked to take on first is citizen grievance triage, usually integrated against DigiLocker and Aadhaar-linked services. Integration comes before intelligence. A model that cannot reach your systems of record is a demo with good manners.

Multi-model by default, so a provider outage is a routing decision rather than an incident. You own the code, the models where they are open-weight, and the documentation to run it without us.